If your item has been shipped via USPS and there is damage, please remember to save all packing materials and take pictures. Please call us so we may provide you with copies of the receipt and any applicable insurance.
Greyhound Package Express:
If your item is too large to be shipped via USPS but small enough to be sent via Greyhound, shipping fees will cover delivery inside your home with the third party Greyhound courier service provided there is a station within 15 miles of your delivery destination. If the station closest to you does not offer delivery, we can try to set up a courier service for you. If you live in the NYC area courier service is an additional $50. There may be an additional fee for this. Please remember to open and inspect your package(s) before signing off with the courier. If there is any damage, please note with the driver, take pictures and call us immediately!
If your item is shipped via freight company on a pallet. Lift gate service will be provided to unload the piece from the truck to the ground. You will be responsible for bringing your purchase from the truck into your home. If your piece is being delivered via freight, you will need help taking the piece from the lift gate into your residence. The delivery truck will come as close to your residence as possible (curb or driveway). You will need help getting the piece inside your residence as the trucking company is not insured to enter your home.
You may request ‘white glove’ service at an additional fee which can be arranged at the time of purchase.
Every piece that we ship is unique in size and weight and very difficult to nail down the exact shipping method with out knowing the destination. Please know that we will always choose the most reasonable and safest shipping option.
Please unpack your items while the driver is present and report any damage to the driver. Make sure to file a claim with the driver at time of delivery Take many pictures of any damage. If these steps are not followed, we cannot guarantee a positive resolution to a claim. All items are insured by the carrier. Insurance claims are handled by the freight forwarder, C.H. Robinson. Hammer & Hand will not assume liability for damages unless the claim has been denied by the carrier and the proper steps were followed when receiving your shipment. Please keep all packaging and leave item as packaged as possible. Call us immediately at 407-491-0450.
If you package is sent via Greyhound, please inspect the piece at the station before leaving and signing off. If you chose courier service through Greyhound, please inspect the contents of the package before letting the driver leave. Please keep all packaging and leave item as packaged as possible. Call us immediately at 407-491-0450.
PLEASE PROVIDE YOUR PHONE NUMBER
in the notes when you purchase.
Chris and Amy